IP Telephony and Voice over IP (VoIP)
AUTUMN Semester 2008 Dates: Every Saturday 2/2/08 to 8/3/08
SPRING Semester 2008 Dates: run on demand
Times: 9.00am - 5.00pm
Duration: 42 hours (7hrs x 6 weeks)
Fees: $1200
Venue: City Campus
Expressions and Enrolment
If you are interested in this course, please submit an Expression of Interest form to register your interest. Please note if you wish to enroll into this short course, you must also submit an Application Form [PDF 114k] to pay for and secure a place. Submission of an application form is confirmation of your intent to enroll and terms and conditions will apply.
Page Index
Background Information
Who should attend
Course Objectives
Course Outline
Background Information
Convergence of voice and data communication using the IP protocol, PABX replacement with a data networking device, how to implement IP telephony, its benefits, costs, and open concerns are important current topics of discussion by all organizations. Many are seriously considering a move to IP telephony and Voice over IP (VoIP). Students who take this course gain essential background knowledge about telephony and the integration of the telephony system with the Internet Protocol (IP) and the use of VoIP.
Voice enabled Cisco Routers with Cisco Call Manager Express, Cisco IP phones, standard analog phones and an ADTRAN WAN emulator for the analog and digital PSTN are the basis of the practical work for students to develop relevant skills in IP telephony.
Those who complete this short course will have the knowledge and skills to participate in the design, development and deployment of IP based telephony systems for small to medium sized businesses. As individuals they will also be able to make business decisions about IP telephony, based on a greater understanding of the technology, how it is implemented, its costs and benefits and its current limitations. This course is done within the University of Technology.
Who Should Attend
- Any small to medium business organization considering their telephony and data communications options.
- Any small to medium business considering PABX replacement and moving to a Voice over IP solution by consolidating their IP data and voice communications systems into a common data communication platform.
- Any individual in data networking who wishes to augment their data networking skills with IP telephony and VoIP knowledge and skills.
- Any individual who has an interest in the convergence of voice and data communication using the IP protocol, how to implement IP telephony, its benefits, costs, and open concerns.
Assumed Knowledge
The Internet Protocol (IP). Router configuration and routing protocols. It is assumed that students either have a CCNA or equivalent knowledge obtained by completing the Faculty's CCNA preparation short courses or similar courses elsewhere. Confident students may enroll in the short course if they have knowledge equivalent to the Faculty's requirements.
Course Objectives
On completion of this course, students should have the skills to:
- Determine the relevant critical business and technical needs for developing an IP telephony design framework for a Small Office Home Office (SOHO) environment, including the choice of signaling type and encoding method.
- Select appropriate hardware and software components to support a proposed SOHO IP telephony design.
- Determine which high availability issues influence the selection of network hardware and software for a SOHO environment.
- Design appropriate, scalable and hierarchical dial plans to support SOHO telephony requirements.
- Describe the similarities and differences between PSTN voice calls and VoIP calls including call transport, call signaling and bandwidth requirements.
- Describe the technologies used in VoIP and how they differ from analog and digital PSTN technologies.
- Design, implement, install and troubleshoot an IP telephony system for a SOHO considering various PSTN connection types, analog, IP phones (including wi-fi phones ) using Cisco Call Manager Express (CCME).
- Compare and contrast the range of IP protocols used in VoIP systems.
- Design and implement QoS and security solutions for a SOHO IP telephony network.
- Be aware of the open commercial and technical issues pertaining to Voice over IP and IP telephony.
Course Outline
- Introduction to Packet Voice Technologies.
- Introduction to Voice over IP (VoIP).
- Configuring Call Manager Express.
- Voice Dial Plans, configuring Voice Interfaces and Dial Peers.
- Call Management, additional features.
- Voice over IP Signaling and Call Control.
- Improving and Maintaining Voice Quality.
- Voice over IP service providers.
Assessment
For satisfactory completion of this short course the student must demonstrate their competence in an individual, timed, skills based assessment based on a case study.
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