CCNP Stage 4: Troubleshooting Internetworks

CISCO Networking Academy

UTS Faculty of Information Technology
UTS Cisco Networking Academy

Note: The latest version of the Cisco Certified Network Professional (CCNP™) certification - version 3.0, will be offered to students undertaking this course.

Expressions of Interest

This course will run if there is sufficient interest shown. To register your interest, please complete and submit an Expression of Interest form. Possible starting dates are not available at this time.

Page Index
Background Information
Industry Involvement
Who Should Attend
Course Objectives
Prerequisites
Course Outline

Background Information

The course prepares students for the Cisco Internetwork Troubleshooting v5.0 exam - a required exam for the Cisco Certified Network Professional (CCNP) industry certification.

Industry Involvement

An agreement between the University of Technology, Sydney and CISCO Systems has been formalised for the delivery of CCNA, CCNP and Sponsored Curriculum courses. The agreement provides certification of UTS lecturers for the presentation of the Cisco authorised material used in its courses. This means that lecturers at UTS meet Cisco's standards in these areas. UTS is a regional Cisco Academy. This course is one of a set of four (4) advanced modules which aim to provide students with hands-on experience with advanced networking equipment. The CCNP curriculum trains students to install, configure and operate local and wide area networks ( LANs and WANs), and dial access services for organisations with networks from 100 to more than 500 nodes with protocols and technologies such as: TCP/IP; OSPF; EIGRP; BGP; ISDN; Frame Relay; Spanning Tree Protocol (STP); and Virtual Trunking Protocol (VTP).

Students who wish to enrol in any one of the 4 CCNP Preparation courses should have successfully completed all the CCNA courses and should be the holders of a valid CCNA Certificate. These skills can be gained by passing the CCNA Stages 1 through 4 which are also offered by this university. The CCNP Stage One (1) course prepares students for the CISCO Certified Network Professional certification examination 640-901 BSCI which may be taken through a registered testing site such as Prometric or Vue, when CCNP Stage 1 is completed. Information about Cisco CCNP certification can be found here.

Who Should Attend

The target audience for this course includes:

  • Network administrators and technicians who are responsible for implementing and troubleshooting complex routed network environments
  • CCNP candidates
  • CCIE Routing and Switching candidates

Course Objectives

After completing this course, students will be able to:

  1. Use an efficient problem-solving method when troubleshooting and documenting internetwork problems
  2. Identify and apply generic and Cisco-specific troubleshooting tools on Cisco routers and switches
  3. Analyze and troubleshoot problems in the following environments:
    1. Campus TCP/IP
    2. Novell IPX
    3. Catalyst switches
    4. VLANs on routers and switches
    5. Frame Relay
    6. ISDN BRI

The following is a brief outline of the Troubleshooting Internetworks course modules that contain material to achieve this course goal:

  • Troubleshooting Processes
  • Routing and Routed Protocol Troubleshooting
  • Campus Switch and VLAN Troubleshooting
  • WAN Troubleshooting

Prerequisites

A valid CCNA certification is required to sit for the 642-831 exam. These skills can be gained by passing the CCNA Stages 1 through 4 which are also offered by this university. It is recommended that participants have also completed CCNP Stages 1, 2 and 3. This Stage 4 course requires that you already know how to work with Cisco IOS and Catalyst software. These skills can be gained from self-paced or instructor-led training sessions and from work experience. The participant should have a working knowledge of:

  1. Scaleable networks
  2. Remote access networks
  3. Multilayer switched networks

These skills can be gained by taking the CCNP Stages 1, 2 and 3 which are offered at this University.

Course Outline

The Troubleshooting Internetworks Stage 4 course teaches participants how to baseline and troubleshoot an environment using Cisco routers and switches for multi-protocol client hosts and servers connected with the following:

  1. Ethernet and Fast Ethernet LANs
  2. Serial, Frame Relay, and ISDN BRI WANs

The course provides participants with methodical practice using specific Cisco IOS software and Catalyst software tools to diagnose and correct problems on widely installed Cisco products. It forms part of the recommended training path for those students seeking the Cisco Certified Network Professional (CCNP) and Cisco Certified Internetwork Expert (CCIE) certifications.

Topics Covered

  • Support Resources for Troubleshooting
  • Using Troubleshooting Methods
  • Identifying Troubleshooting Targets
  • Applying Cisco Troubleshooting Tools
  • Identifying and correcting interior gateway routing problems
  • Identifying and correcting exterior gateway routing problems
  • Diagnosing and Correcting Campus TCP/IP Problems
  • Diagnosing and Correcting Novell Networking Problems
  • Diagnosing and Correcting Catalyst Problems
  • Troubleshooting VLANs on Routers and Switches
  • Diagnosing and Correcting Frame Relay Problems
  • Diagnosing and Correcting ISDN BRI Problems

Assessment

There are two exit paths from this course. Participants may elect to attend the course and not sit for the formal assessment in which case they will obtain a Certificate of Attendance. If participants elect to try for a Certificate of Attainment, they will be required to pass the following assessment items:

  1. To test knowledge awareness and recognition for the CCNP Stage 4 material
    1. Final on-line multiple choice exam (weighting 20%) Students should aim to score over 80% in the final on-line test to have confidence of their knowledge mastery.
    2. A Case Study Presentation (weighting 30%)
  2. Practical skills and troubleshooting assessment (weighting 50%) Individual skills test: to test practical skill and application of knowledge. This is done under time pressure.

Text

No set text but there are many books dealing with Cisco materials including those published by Cisco Press.

Staff Resume

Ury Szewcow is a full-time member of academic staff.
Dr Elaine Lawrence is a full-time member of academic staff.